Frequently Asked Questions

Everything you need to know about shopping with NEC UK

What are the standard delivery times within the UK?

Standard delivery typically takes 3-5 business days. We also offer an express next-day delivery option for orders placed before 2:00 PM GMT.

How do I return an item for a refund?

You can return any unused item in its original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order once it has been dispatched?

Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's tracking portal.

Do you offer international shipping outside of the UK?

Currently, NEC UK focuses on domestic fulfillment. However, we are working on expanding our services to select European countries later this year.

Are your products covered by a warranty?

Yes, all products purchased through NEC UK come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.