Returns & Exchanges

At NEC UK, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.

1

Initiate Your Request

Log in to your NEC UK account and navigate to the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags are attached and the Return Authorization form is included inside the parcel.

3

Ship the Parcel

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or local post office.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing